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Frequently Asked Questions

Answers

01. Are DELSEY's products guaranteed worldwide?

DELSEY products are manufactured using high specification materials and subject to stringent quality controls. Every DELSEY product has a 10-year or lifetime warranty against defects in material and workmanship from the date of purchase. To find length of time the warranty is valid, please see the warranty certificate inside your luggage. An international after sales service is available in 110 countries on 5 continents from DELSEY agents.
Find out more
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02. Can I purchase DELSEY's products on the official website?

Yes, only if you live in the United States. Otherwise, you can find the stores near you by clicking here.
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03. How to make my friends know about my favorite DELSEY products?

You can add your favorite products to your wishlist and share it with your friends by email or through social networks.
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04. How can I register my product's warranty online?

Register your luggage warranty and enjoy special benefits. We advise you to register your luggage now in order to have a special status , a complete warranty against defects and a worldwide service. Register my warranty
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05. Is online payment secure?

Shop.delseyus.com is committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and other personal information is kept safe and secure, and we are compliant to the Payment Card Industry Data Security Standard (PCI DSS) Certification.
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06. What are the payment methods?

We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS.
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07. Can I purchase a product as a gift?

Sure. We enable you to have a shipping address that is different from your billing address.
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08. Can I cancel my order?

Please visit our Terms of Sale Section.
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09. Can I return or exchange a product?

Please visit our Returns & Refunds Policy page.
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10. How can I get a status update of my return?

All the information about your return will be in My account Section. But you can also require further assistance, and contact us by email or call us at 1-800-558-3344, Monday through Friday between 10AM and 7PM Eastern Standard Time. We will be happy to assist you in any way that we can.
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11. What should I do if I received the wrong product or a damaged product?

Please visit our Returns & Refunds Policy page.
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12. How can I track my order?

Once your order ships you will receive a confirmation email with your tracking number and carrier. You can then click on the tracking number link to track your order in the My Account section.
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13. I placed my order - can I edit my shipping address?

Not usually. Indeed, once you’ve placed your order, we’ll process and dispatch it as quickly as we can. In most cases, this happens the same day.
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14. Is there a store near me?

To find it, please visit our store locator.
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15. Do you ship outside the US?

We only ship to the United states, excluding APO/FPO addresses, Alaska, Hawaii and Puerto Rico.
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16. What are your shipping methods?

To find it, please visit our shipping information page.
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17. What is DELSEY's story?

Founded by Mister Delahaye and the André & Walter Seynhaeve brothers in 1946, the DELSEY company rapidly became established as the leading French producer of leather cases for movie and still cameras. A department for luggage in moulded plastic was subsequently set up and in 1970 the brand’s travel products really took off with the launch of DELSEY Airstyle, the first line of rigid luggage. Since then, DELSEY has been offering ever more functional, lightweight, designer products with many new – and often award-winning – features to make life easier for globe-trotters. From the introduction of the trolley system to the featherlight collections and the suitcase of the future, DELSEY is constantly innovating to create your kind of luggage.
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18. What are the brand's values?

Congratulations. If you’re on this site, it’s probably because you’re planning to go somewhere, do something, meet somebody. Engage in that most basic and important of all human activities – connecting with another person. At DELSEY, we’re dedicated to making sure that a luggage never gets in the way of your doing that. Zippers that zip – and stay that way until you unzip them. Handles and straps exactly where you need them that work every time. Pockets so artfully designed and thoughtfully well placed you’ll wonder how you ever got along without them. And an unmistakable design that fuses form and function with French flair. Wherever you’re going? Have a good time and bon voyage from DELSEY
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19. I forgot my password, how can I reset it?

To get a new password, please go to My account and click on 'I forgot my password'.
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20. Is there a store near me?

To find it, please visit our store locator.
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21. Which luggage is recommended for my airline?

Standardised luggage for boarding without a cloud on the horizon! Preparing to travel by air? To avoid any nasty surprises on D-Day, DELSEY reminds you of what matters most with regard to luggage regulations.
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22. What is my product warranty?

Every DELSEY product has a 10-year or lifetime warranty from the date of purchase. To find length of time the warranty is valid, please see the warranty certificate inside your luggage. Find out more
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23. How can I repair my product?

To have your luggage repaired, please visit our repair center locator and find a repair center near you. Please bring your luggage and your proof of purchase to the repair center.
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24. How can I sign up for DELSEY's newsletter?

To get the latest news about our collections, events… please create your account.
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25. How to clean my DELSEY luggage?

Please visit our TIPS section.
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26. How to choose my luggage?

Please visit our TIPS section.
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27. Any advice to make my luggage secure?

Please visit our TIPS section.
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28. How can I find DELSEY on social networks?

You can follow DELSEY life through our Facebook page and our Pinterest board.
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29. Airlines Carry-On Guide.

Our Overall Dimensions include the Handles, Wheels & Feet.  The Overall Dimensions are what the airlines use for their dimensions.  The Body Dimensions are the Packing Case size.  All measurements listed are for economy class.  First and Business class may differ by airline. Regional Jets will also have different carry-on requirements.  Please contact your airlines for the latest information and carry-on rules.

Airlines                                     Inches                                 Weight

AeroMexico                             22 x 14 x 9                                22lbs.      

Air Canada                           21.5 x 15.5 x 9                            22lbs.

Air France                          21.7 x 13.8 x 9.9                           22lbs.

Air New Zealand                46.5 Total Linear                            22lbs.

AirTran Airways                    24 x 16 x 10                              Not Listed

All Nippon Airways                22 x 16 x 10                                22lbs.

American Airlines                  22 x 14 x 9                               Not Listed

Delta Airlines                         22 x 14 x 9                               Not Listed

El Al                                    21.2 x 17.7 x 9.8                         15.4lbs.

Emirates                                22 x 15 x 8                                 15lbs.

Frontier Airlines                    24 x 16 x 10                                35lbs.

Hawaiian Airlines                    22 x 14 x 9                                 25lbs.

Icelandair                            21.6 x 15.7 x 7.8                        Not Listed

Japan Airlines                        22 x 16 x 10                                22lbs.

JetBlue Airways                      22 x 14 x 9                              Not Listed

KLM                                    21.5 x 13.5 x 10                             26lbs.

Korean Air                         21.6 x 15.7 x 7.8                             25lbs.

Lufthansa                           21.6 x 15.7 x 9                               17lbs.

Philippine Airlines               45 Total Linear                              15lbs.

Qantas Airways                  45 Total Linear                              19.8lbs.

Scandinavian Airlines         22 x 16 x 9                                    18lbs.

Singapore Airlines           45 Total Linear                                15lbs.

Southwest Airlines              24 x 16 x 10                              Not Listed

Spirit Airlines                      22 x 18 x 10                              Not Listed

Sun Country Airlines           24 x 16 x 11                                  35lbs.

Thai Airways                       22 x 18 x 10                                  15lbs.

United Airlines                     22 x 14 x 9                                Not Listed

Virgin America                    24 x 16 x 10                               Not Listed

Virgin Atlantic                      22 x 14 x 9                                    22lbs.

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30. Contact Us

For questions and help on our products please contact us at:

Delsey Luggage, Inc.

6090 Dorsey Road

Suite C

Hanover, MD 21076

1-800-558-3344

customerservice@delseyluggage.net

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31. What are the rules for Delsey's 4th of July Giveaway?

Click Here
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